IT Management. Trendlines of Evolution

Escrito el 31 agosto 2011 por Jesus Guerro en General

The boom in IT consultancy is currently serving for about 15 years. The astounding growth of trade of these services had been driven basically within 3 fields:

The first could be called Communications & Networks and thus related to the infrastructure required to take advantage of new technological highways of information as well as data security and protection systems against third parties.

The second would have to do with the development of Operating Systems and DataBases providing a new scenario that allowed the user to parameterize, organize and archive the information in an intuitive and comfortable way.

Lastly, the third and maybe the most important one, in terms of turnover, the development and implementation of Management Applications based on principle of Single Data. In other words, having one and only one homogeneous Box in which the different departments interact on the same database and over the same operational transactions. These Information Systems are going to withdraw the technological weakness derived from maintaining external links (interfaces) among various heterogeneous systems that once guarantee the safety and accuracy of the information, avoiding break downs of communication and duplication of data, so that, inconsistencies in the business information.
Moreover, the implementation of ERP Systems also put Taifa Kingdoms to the end, those that often characterized the organizations where each department controlled its proprietary information system.

The momentum and the desire of large companies to implement their ERP, led to commercial expansion of IT applications consulting, especially within SAP frame, doubtless the big winner in the global battle for dominance in this wealthy market.

The Consulting model of implementing modern Information Systems has been successful to date. This model is based on strategic and technological duality. So the consultants have been clearly divided at the same time, into functional consultants and technical consultants. The former (in the jargon, front office) are considered closer to the enterprise business and therefore better able to communicate with the client and understand their particular requirements. The latter, (in this case, back office) with deeper technical knowledge of the tool but farther away from the client, focus on algebraic solution to the functional needs transmitted by the analysts. Technicians are therefore, the responsibles for handling the real gut of the system.

Well, certainly this pattern is changing. This duality is becoming more blurred every day and Customers begin to demand from technology professionals, whether they are outsourced to consultants or staff hired internally, both faculties together. In short, the ability to understand the business strategy as well as the technical knowledge to move their own conclusions to the design of systems and the teams lead.
It is striking to see how IT executive positions claim not only experienced professionals in team management or project negotiation, but every day take better power those professionals with strong technical background built in parallel while promoted their managerial skills.
There is still a misunderstanding according to the concept of Progress in Technology Careers that bears to forget and even banish the technical spectrum to evolve into management responsibilities. Some professionals even eliminate from their Curriculum their early stages when they worked in the trenches as programmers. So many of them get surprised when in a job interview are examined in-depth about their technical expertise and wonder how they are asked about aspects such as programming when applied to a position of CIO. The answer is simple. Employer wants to make sure no one will pass you over the right. They know that Command on technical architecture of the projects will provide you with more accuracy when planning milestones, resources and deadlines. That if a subordinate must be corrected you are able to do it by first hand and you will not have to postpone a response when that is crucial to trasnmit confidence and poise at the moment.

In some countries such as Spain, It does not happen in all, functional tasks have been more respected and appreciated than the technical ones, but as I reiterate, this trend has begun to change.

Therefore, technical profiles evolution have to care about understanding the business administration, the impact of some actions over others and to foster empathy in the relationship with customers and teammates. On the other hand, functional consultants would do well to strengthen their technical skills to continue to prosper.

Who is best positioned in this new career depends only and exclusively on the endeavor and commitment of each one…


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