Lean services for differentiation

Escrito el 18 marzo 2010 por José Luis Fernández en Lean Services

We are used to see Lean practices linked to cost reductions which, if wrongly understood, may drive to a poorer service/product/system value proposition to customers.

Maybe, in the short term, we may feel happy with the savings and even pay bonuses without really noticing that we have damaged the quality, reduced features or functionalities appreciated and reduced the availability. These factors probably will lead us to reduce sales and customer base too.

If we look at the chart we can see a typical disease coming from a wrong resource utilization policy.

Lean practices use to be activated in the chart below sector 3, in order to help to liberate resources ravenously eaten from eager management styles.

What I pursue in our new discussion thread is how to expand successfully lean practices to the rest of sectors in order to fluently connect, speed and maximize resources..


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